At CareVee Pharmacy, your privacy and the confidentiality of your health information are of the utmost importance to us. This policy explains how we collect, use, protect, and share your information when you use our services.
Last updated: April 2026Personal & Contact Details: Your full name, phone number, email address, and delivery address when you place an order or register an account.
Health & Prescription Information: Prescription details, medication history, and health-related information you submit when ordering prescription medicines or using our consultation service. This is treated with the highest level of confidentiality.
Payment Information: Billing details processed securely through our payment providers (M-Pesa, card processors). We do not store your full card details on our servers.
Device & Usage Data: IP address, browser type, and pages visited, collected automatically to help us improve your experience.
We use the information we collect to process and fulfill your medication orders and prescription requests accurately and safely; verify prescriptions with licensed healthcare providers where required by Kenyan law; send order confirmations and delivery updates via SMS or email; maintain a secure medication history to assist with repeat prescriptions and drug interaction checks; and comply with regulations set by the Pharmacy and Poisons Board of Kenya.
All prescription data and health-related information you share with us is strictly confidential. It is accessible only to our licensed pharmacists and relevant healthcare staff on a need-to-know basis. We do not sell, rent, or share your medical information with any third party for marketing purposes ever.
Prescription records are retained in accordance with the Pharmacy and Poisons Board of Kenya requirements and applicable health regulations.
Delivery Partners: Your name and address are shared with our courier partners solely to fulfill your order.
Payment Processors: Payment details are securely handled by our PCI-compliant payment providers.
Healthcare Providers: With your consent, or where legally required, prescription information may be shared with the prescribing doctor or relevant health authority.
Legal Compliance: We may disclose information if required by law, court order, or a government authority in Kenya.
We implement industry-standard security measures including SSL encryption on all data transmissions, secure access controls, and regular security audits. While we take every reasonable precaution, we encourage you to keep your account credentials confidential and contact us immediately if you suspect unauthorized access.
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Under the Kenya Data Protection Act, 2019, you have the right to access the personal data we hold about you; correct any inaccurate information; request deletion of your data subject to our legal retention obligations; and withdraw consent for marketing communications at any time. To exercise any of these rights, contact us at privacy@careveekenya.co.ke.
Our services are not directed at children under 18. If you are ordering medication on behalf of a child, a parent or legal guardian must complete the transaction. We do not knowingly collect personal data from minors without verified parental consent.
Our website may contain links to third-party sites such as health information portals or insurance providers. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on this page with the revised date shown above. Continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have any questions or requests regarding this Privacy Policy, please get in touch: